MOTU LIMITED WARRANTY ON HARDWARE
Mark of the Unicorn, Inc. (“MOTU”) warrants this equipment against defects in materials and workmanship under normal use for a period of TWO (2) YEARS from the date of original retail purchase. The Warranty Term begins on the date of purchase from an authorized MOTU reseller and applies solely to the original retail purchaser, who must activate the warranty by creating a user account at motu.com to register the product within 90 days of purchase. This warranty applies only to hardware products; MOTU software is licensed and warranted pursuant to separate written statements.
If you discover a defect, first contact MOTU technical support by phone, email or web (motu.com/support) to verify the warranty on your MOTU equipment and obtain a Return Merchandise Authorization (RMA). No service will be performed on any product returned without prior authorization. MOTU will, at its option, repair or replace the product at no charge to you, provided you return it during the warranty period as instructed by MOTU, with transportation charges prepaid. If you purchased your equipment in any country other than the US or Canada, you will be instructed to return the equipment to an authorized MOTU distributor or representative in the country of purchase. You must use the product’s original packing material for the shipment, and insure the shipment for the value of the product. Please include your name, address, phone number, email address, a description of the problem, and the original, dated bill of sale with the returned unit; do NOT include additional accessories such as cables, power supplies, manuals, etc. Please clearly print the Return Merchandise Authorization Number on the outside of the box below the shipping address. Repaired or replaced equipment will be returned to you via UPS Ground prepaid. (Expedited shipping methods such as UPS Next day, 2-day, and 3-day services are available for an additional cost.) Repaired equipment will be warranted for a period equal to the remainder of the original Limited Warranty or for 90 days, whichever is longer. Defective units must be shipped to MOTU within 30 days of receiving an RMA number. If you haven't shipped your unit within 30 days, you must be issued a new RMA number. If necessary, please contact our Support department to receive a new RMA number. Your interface must still be within the two year warranty period at the time of requesting a replacement.
WARRANTY EXCLUSIONS: This warranty does not apply if the equipment has been damaged by accident, abuse, misuse, or misapplication; has been modified without the written permission of MOTU; or if the product serial number has been removed or defaced. The following examples, without limitation, are NOT covered by this hardware warranty:
- Equipment purchased through any reseller not directly authorized by MOTU or its authorized international distributors.
- “Used” equipment purchased from a third party.
- Equipment purchased in another country.
- Normal cosmetic and mechanical wear of the equipment.
- Equipment damaged by improper installation or connections.
- Equipment damaged in transit to/from MOTU for warranty repair.
- Physically damaged equipment, including but not limited to:
- Water damage
- Cracks or dents
- Missing or bent parts
- Burns or other damage caused by faulty or failed electric power
ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO TWO (2) YEARS FROM THE DATE OF THE ORIGINAL RETAIL PURCHASE OF THIS PRODUCT. THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS OR IMPLIED. No MOTU dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty. MOTU IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY LEGAL THEORY, INCLUDING LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND COST OF RECOVERING REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH MOTU PRODUCTS.
Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.